Job

Provide business support for audit applications across ASPAC, EMA, and US regions, assisting engagement teams in effectively using applications per new methodologies. Address level 2 tickets raised by member firms or central teams according to the Business Support Plan. Offer workarounds and resolve issues via connected sessions and emails. For complex tickets, provide detailed explanations, escalate to business heads or track leads, and assist until closure. Participate in ad-hoc support activities, including reporting and smoke-testing environments prior to releases. Log bugs and enhancements, collect feedback, and communicate with track owners. Maintain high data integrity standards and ensure timely responses to business tickets in adherence to Service Level Agreements (SLAs). Operate a 24/7 support team, including national holidays, staffed with skilled professionals to deliver high-quality service aligned with Business Support guidelines.